Listen to a BIZCAST Training Presentation on :
Working from Home
Subjects covered:
Why people work from
Home-Is your business idea suitable as a Home Based Business-Have you
considered the Family-Are you a person who will work well in a in a
home environment-What type of business should you start-Will your Home
Based business make a profit-Setting Up.
.
Listen a BIZCAST Training
Presentation on :
Time Management.
Subjects covered:
Inadequate Planning-Attempting to do too
much-Paperwork-Communication-Telephone
Interruptions-Procrastination-Refusal to
Delegate-Disaorganisation-Inability to say no.
Databases
A database of some sort is essential
for any business today because you need to keep a good record of your
clients and customers.
The central objective of a customer database is to build a bond between your
business and your customers that result in increased loyalty and expanded
sales.
Using a modern database, you will keep information in your database about
your customers, their preferences ,their purchases. Why keep such
information? So that you can development a relationship with your customers
by giving them recognition, personal services, special attention.
Before you spend a lot of money and time on building a database you need to
decide what are you going to do with it. Collecting names and information is
the easy part but what you have to do is to think up how you are going to
use the database so that the customers will find that what you are providing
is of value to them. for them.
What you need to do
is to come up with a great idea for building a customer relationship with
new and existing customers.
No matter how busy you are, be sure to enter every new customer and prospect
name into your database along with with all their other details. Then every
time you touch base with a
customer
or prospect, make a note so that you have a running log of your emails,
faxes and phone calls to refer to.
You may want to send a flyer out to your contacts but the most important
thing is to build that relationship with your customers so before you make
contact with a customer check the database to see what was discussed last
time you met.
If the business will involve selling to other businesses I would suggest you
use the UBD database
www.ubd.co.nz.
Most of the information is free but if you require much more detailed
knowledge of your potential customer UBD as the can supply you with much
more information but at a cost.
Database:
The Secret of Success by Syed Akram
A database is more than a simple list of names and addresses. In this
report, you'll see some examples of the benefits of developing and
maintaining a database
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